What are cookies?
Cookies are small pieces of textual information that are saved on the computer to optimize the site’s functionality in response to the individual needs of the customer.
We use cookies on different pages to offer an attractive experience and enable certain functionalities. Most cookies are deleted automatically from the user’s hard drive upon closing of a browser session (so-called session-cookies). Other cookies remain on the hard drive and enable us to recognize your computer upon your next visit (so-called long term cookies). These cookies are used to display a welcome message with your user name and eliminate the need to repeatedly enter user data such as passwords or form data in subsequent orders. These cookies expire within seven days.
You can configure your browser to notify you when a cookie is about to be stored, decide on a case-by-case basis, or deny all requests to save a cookie. If you decide to deny all cookies, the functionality of our online shops might be limited.
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Customer service
- 1. Order
- 2. Payment
- 3. Delivery
- 4. Activation
- 1.1. Product information
- 1.2. Placing an order
- 1.3. Changing an order
- 1.4. Cancelling an order
- 2.1. Selecting payment methods
- 2.2. Payment status
- 2.3. Requesting an invoice
- 2.4. Error with payment method
- 3.1. Paid but no credit received
- 3.2. No email or sms received
- 3.3. Top-up code is out of stock
- 3.4. Received multiple top-up codes
- 4.1. Top-up code is not working
- 4.2. Received no extra credit
- 4.3. Direct top-up failed
- 4.4. Chosen wrong product
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