Payment status
Return to customer serviceHow long it takes for you to receive your top up varies depending on the chosen payment method. In most cases you receive your top up right away. Wire transfers present an exception as a national wire transfer usually takes up to three working days. We apologise for delays in case of temporary glitches with one of the payment methods.
| Payment methods | Delivery | Transaction fee |
|---|---|---|
| Sofortüberweisung | immediately | none |
| PayPal | immediately | 0,75 € |
| Giropay | immediately | none |
| Überweisung | 1 - 3 days | |
| Kreditkarte | immediately | 0,50 € |
| Online Überweisung | immediately | none |
| Dauerauftrag | 1 - 3 days | none |
| Paysafe | immediately | 3,00 € |
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Customer service
- 1. Order
- 2. Payment
- 3. Delivery
- 4. Activation
- 1.1. Product information
- 1.2. Placing an order
- 1.3. Changing an order
- 1.4. Cancelling an order
- 2.1. Selecting payment methods
- 2.2. Payment status
- 2.3. Requesting an invoice
- 2.4. Error with payment method
- 3.1. Paid but no credit received
- 3.2. No email or sms received
- 3.3. Top-up code is out of stock
- 3.4. Received multiple top-up codes
- 4.1. Top-up code is not working
- 4.2. Received no extra credit
- 4.3. Direct top-up failed
- 4.4. Chosen wrong product
- Back