Payment methodsReturn to customer service
Aufladen.de supports a variety of payment methods so you can make quick and safe payments. Depending on the chosen payment method you are guided through a few steps to enter additional information. You can pay using Sofort-Überweisung, PayPal, Giropay, wire transfer, credit card, Online Überweisung, standing order, and Paysafe. Please note that there are different processing times and transaction fees depending on the chosen payment method.
Sofort-Überweisung is a payment method for easy, quick, and direct payments through your bank. Paying with Sofort-Überweisung is always free on Aufladen.de. If you choose Sofort-Überweisung, you receive your credit within moments after your successful payment.
Paying with Sofort-Überweisung? Choose your bank and continue. You are prompted to enter your bank account number and PIN and then forwarded to the payment process of your bank.
You can also pay with your credit card (Mastercard or Visa). You need to open an Aufladen.de account for this payment method.
For payment with credit card, the 3D Secure functionality of your credit card should be enabled to make sure your payment is processed securely. Your credit card data is encrypted and will not be stored. You will be prompted to enter a personal security code during the payment process.
Are you using a credit card to pay? Please note there is a transaction fee of 0,50 € for each payment. Enter the required information and proceed.
As soon as your credit card details are checked and your payment is processed, you receive your top up within minutes.
You can also pay with the online payment system PayPal. You do need a PayPal account. For each PayPal transaction there are transaction fees of 0,75 €.
Are you paying with PayPal? Enter your data and follow the instructions. As soon as your payment has been processed through your PayPal account, you receive your credit within minutes.
Giropay is another payment method to make quick and direct payments through your bank. Paying with Giropay is always free on Aufladen.de. If you pay with Giropay, you receive your credit within minutes.
Are you paying with Giropay? Enter your bank data and proceed . You are prompted to enter your bank account number and PIN and then forwarded to the payment process of your bank.
You can also pay for your order by wire transfer. After your order, you need to wire the total amount via your bank and mention the order number number in the purpose of payment field. Please note that we cannot associate your payment to your order without the order number and are thus unable to deliver your credit.
As soon as we receive your payment with the order number, we deliver your credit. Please note that your bank takes up to three working days to process your payment (nationally).
The payment has already been deducted from my account, but I have not received any credit.
In some exceptions you might not have received your credit despite a successful payment. There are several possible reasons:
- We have not received your payment yet. This can depend on the processing time of your bank (up to three working days for national transfers).
- Due to a technical error we have not received a confirmation of payment.
not mentioned (correctly)in the purpose of payment field.
- You have wired money using an old order number. For a successful order you need to place a new order for each payment (except for standing orders).
- The payment has not been made to Alphacomm’s bank account. Please make sure to wire money using the same bank account information that you find in our automatic confirmation mail.
The amount we have received does not match the total amount of your order.
To receive your credit, please send us a proof of payment by e-mail (email@example.com). You can send a scan of your bank statement or a screenshot if you use online banking.
Online Überweisung is another payment method to make quick and direct payments through your bank. Paying with Online Überweisung is always free on Aufladen.de. If you pay with Online Überweisung, you receive your credit within minutes.
Are you paying with Online Überweisung? Enter your bank data and proceed . You are prompted to enter your bank account number and PIN and then forwarded to the payment process of your bank.
Use the standing order to automatically top up your credit in a pre-defined frequency. You only need to place an order with this payment method once and then place a standing order with your bank. When you place the standing order with your bank, make sure to mention the order number in the purpose of payment field. Watch out, we are unable to deliver any top up without the order number. There is no transaction fee for standing orders.
Would you like to place a standing order? Select the product you want and proceed to the checkout . After placing the order, place a standing order with your bank and mention the order number in the purpose of payment field.
As soon as we receive your payment we deliver your credit. Please note that your bank usually takes up to three working days for national payments.
Pay with Paysafecard, Europe’s leading provider of online prepaid payment options. You can buy Paysafe credit at 450.000 points of sale and then order online without any bank account or credit card. The payment works without entry of information related to your person, bank or credit card.
With every legitimate Paysafecard transaction you are redirected to a SSL-secure website where you enter your PIN to make a payment. This secure page is hosted by Paysafecard. A Paysafecard may NEVER be entered on a different page than the payment page. Paysafecard cooperates with the police and/or other authorities in charge and relays data on fraudulent transactions.
- 1. Order
- 2. Payment
- 3. Delivery
- 4. Activation
- 1.1. Product information
- 1.2. Placing an order
- 1.3. Changing an order
- 1.4. Cancelling an order
- 2.1. Selecting payment methods
- 2.2. Payment status
- 2.3. Requesting an invoice
- 2.4. Error with payment method
- 3.1. Paid but no credit received
- 3.2. No email or sms received
- 3.3. Top-up code is out of stock
- 3.4. Received multiple top-up codes
- 4.1. Top-up code is not working
- 4.2. Received no extra credit
- 4.3. Direct top-up failed
- 4.4. Chosen wrong product