Direct top-up failed
Return to customer serviceAfter receiving your payment for a direct top up, we relay the request to your provider to top up the given mobile phone number. We are not part of your provider and cannot directly see if a top up has been successful. Should your balance not be updated right away, there might be a delay due to a technical issue. Please switch off your phone and turn it on again to refresh the network data. Should the credit not be available, please contact the customer support of your provider.
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Customer service
- 1. Order
- 2. Payment
- 3. Delivery
- 4. Activation
- 1.1. Product information
- 1.2. Placing an order
- 1.3. Changing an order
- 1.4. Cancelling an order
- 2.1. Selecting payment methods
- 2.2. Payment status
- 2.3. Requesting an invoice
- 2.4. Error with payment method
- 3.1. Paid but no credit received
- 3.2. No email or sms received
- 3.3. Top-up code is out of stock
- 3.4. Received multiple top-up codes
- 4.1. Top-up code is not working
- 4.2. Received no extra credit
- 4.3. Direct top-up failed
- 4.4. Chosen wrong product
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